Frequently Asked Questions

Here are some answers to some of the most common questions we get asked.

The number of hours needed for a cleaner to clean your house typically varies based on the size and the level of cleaning required. For a regular weekly clean of a 3-bedroom home, you might expect to need 2 to 4 hours. Larger homes or those that have not been cleaned in a while may require more time, while smaller spaces could be done in the lower range

A quote is required prior to scheduling for a deep house clean or a one-off cleaning service. The quote will be based on the size of the property and the depth of cleaning needed. This assessment allows us to provide an accurate estimate tailored to your specific requirements. Please reach out to us for a detailed evaluation and quote.

The cost of our cleaning services varies based on the size of your home and the type of cleaning required. Unlike some services that charge by the hour, we offer a flat rate per house, ensuring transparency and value. Please contact us directly for a personalized quote tailored to your specific needs. We’re here to help you find the best solution for your cleaning requirements.

Our cleaning team is available from 9 AM to 5 PM, Monday to Friday. However, our office operates from 8 AM to 8 PM, Monday through Saturday, ensuring that you can reach us at your convenience for any inquiries or scheduling needs.

We prefer straightforward agreements over long, complicated contracts. As long as there is a clear cancellation notice period, We believe it's fair to maintain flexibility and trust between both parties. This approach fosters a positive working relationship while ensuring everyone is on the same page.

No you do not need to be home when your cleaner is there, if you provide a key or access code. Many clients find it convenient to give their cleaner access to their home, allowing for greater flexibility in scheduling. We will provide you with a Key Acknowledgement Form.

No we don't charge cancelation free for our regular domestic cleans if required notice of 24 hours is given.

Yes we are more than happy to provide the cleaning products and equipment for an additional cost, ensuring that high-quality products are used for the job. This option is convenient for clients who may not have the necessary products on hand or prefer not to worry about it. 

Clients have the option to provide their own cleaning products if they prefer specific brands or have sensitivities to certain chemicals.

Yes! We are all pet lovers at Classic Clean Concept and don’t mind if pets are at home during the cleaning, as long as they’re friendly and comfortable with the equipment we use.

We accept most payment methods like Cash, bank transfer and Direct Debit